Managing SLA Breaches: Essential Steps to Prevent Violations and Crisis Navigation Tips

August 2023 Managing SLA breaches: crucial steps to avoid violations Service-level agreements (SLAs) are pivotal contracts between customers and service providers, ensuring a specific level of service performance and availability. However, SLA breaches can quickly erode customer trust, fracture business relationships, and tarnish reputations. In our latest blog, discover best practices for avoiding and handling SLA breaches. We share our expert insights into how to mitigate the risks of SLA breaches. Learn more Group errors your way with errors inbox custom fingerprinting We're rolling out a new errors inbox enhancement, designed to give you the flexibility to group errors according to your needs. Easily reduce clutter, simplify your inbox, and accelerate your error resolution workflows with custom fingerprinting. Read more  How 10x Banking gains confidence to perform zero-impact deployments 10x Banking transforms traditional banking by prioritizing customer-centricity through a cloud-native core banking platform. In the blog, 10x banking speaks on how they ensure reliability and success while leveraging tools like New Relic for observability, enhancing deployment precision and performance. Learn more  Useful Reads Peak readiness guide: A practical guide for peak readiness assessment and planning Read our practical guide on peak readiness preparation based on several customer's journeys, including lessons learned and step-by-step guidance. With competing priorities and limited resources, it is critical to understand how to effectively approach the peak readiness preparation to achieve best business results and a less stressful working environment. Learn More Upcoming User Groups Join our EMEA user meetups this September with food, drinks, swag, and of course - data talk! September means tidying up after the summer and preparing for the upcoming busy periods. We've got a jam-packed agenda where you'll hear from our local engineers and other users on what's new in observability. This time, our theme will be 'back to school', where we'll give you essential tips and shortcuts to help you get ready for the peak sales period ahead. Happening in Tel Aviv, Dubai, Amsterdam, Paris, Manchester, London & Madrid.  New Relic User Meetup: Manchester  Tuesday 19th September 2023 | 2:00pm - 5:30pm (BST) Sixes Cricket, The Corn Exchange, New Cathedral St, Manchester M4 3TR Register here. New Relic User Meetup: London Wednesday 20th September 2023 | 2:00pm - 5:30pm (BST) Bounce in Shoreditch, 241 Old Street, London, EC1V 9EY Register here. Register at your nearest city  here. Webinars How to Master Software Remediation using New Relic Vulnerability Management Join our New Relic University experts, Liam Hurrell and Catherine Poggioli on the 7th September at 2 pm BST / 3 pm CEST, to discover how can you utilise New Relic Vulnerability Management to help you take control of your security and ensure you are always on top of risks and drive uptime and resilience. 7th September, 14:00 pm -15:00 pm BST/ 15:00 pm- 16:00 pm CEST. Register here New Relic in the News Unleash the Power of Generative AI to Shift Left Investing smart: How to choose the right observability platform New Relic Earns Spot on 2023 PEOPLE Companies That Care List Need help? Let's get in touch. Ask Community Ask Support Contact Sales This email is sent from an account used for sending messages only. Please do not reply to this email to contact us—we will not get your response. View in browser This email was sent to sportaddict8387@gmail.com  Update your email preferences. For information about our privacy practices, see our Privacy Policy. Need to contact New Relic? You can chat or call us at +44 20 3859 9190. Strand Bridge House, 138-142 Strand, London WC2R 1HH © 2023 New Relic, Inc. All rights reserved. New Relic logo are trademarks of New Relic, Inc Global unsubscribe page.